Account Manager - Remote

Overview

FreeWill is an award-winning, social-good startup that has partnered with 1,900+ nonprofits who support our mission while raising more than $11B in bequests to charities since we were founded in 2017. We’ve been featured in the New York Times, Forbes, Oprah’s magazine, and our co-CEOs have even been named to Town & Country’s “Top 50 Philanthropists” list.

All of this is because we’ve figured out how to make some powerful (but complicated!) ways to donate much easier and more accessible. Our products make things easier for the donors who want to change the world and for nonprofits doing heroic work around the planet.

In the last 7 years, we’ve grown from 5 people to 200+ (all smart, tenacious, and kind), and continue to grow. We’d love to have you be a part of this adventure. In 2024, we were named a "Most Loved Workplace" by both Newsweek and Best Practice Institute and in 2025, we were named as one of Forbes' Best Startup Employers and the 2025 Most Loved Workplaces® for Diversity; you can also check us out on Glassdoor! Curious about company culture and management at FreeWill? Check out the 2025 Best Manager Ever podcast featuring Anthony Sottile, FreeWill's VP of Partner Success on either Spotify or Apple.

In Short

• Full-time remote position
• Join the Partner Success team at FreeWill
• Support nonprofits across the country
• Manage client relationships and ensure satisfaction
• Identify opportunities for partnership expansion
• Lead renewal and upsell meetings
• Work in a fast-paced startup environment
• Transparent compensation policy
• Salary range: $115,000 - $128,000 OTE
• Excellent benefits and flexible work environment

Requirements

• Experience in SaaS customer success or nonprofit fundraising
• Strong communication skills
• Attention to detail
• Ability to work in a fast-paced environment
• Intellectual curiosity and willingness to learn

Benefits

• Work from home
• Unlimited PTO
• Flexible hours
• Competitive salary
• Commuter benefits
• Company stock options
• 401k
• Medical/Dental/Vision coverage
• Short-term and long-term disability insurance
• Free One Medical membership
• Paid parental leave for all parents