Tier 2 IT Support Technician - Remote

Overview

We are seeking a skilled and client-focused Tier 2 IT Support Technician to join our growing team. This role is ideal for someone who thrives in a fast-paced MSP environment, can independently manage technical projects, and communicates clearly with clients to ensure expectations, timelines, and deliverables are consistently met.

In Short

• Own and execute technical project outlines from start to finish.
• Provide Tier 2 support for Windows Server environments, Microsoft 365, Azure, and Windows 10/11 endpoints.
• Configure and manage Intune for device enrollment and compliance.
• Communicate effectively with clients to set expectations, provide updates, and confirm task completion.
• Troubleshoot and resolve escalated tickets from Tier 1 support.
• Document all work in our PSA (Halo) and RMM (NinjaRMM) systems.
• Collaborate with internal teams to ensure smooth project delivery and client satisfaction.
• Write and maintain PowerShell scripts for automation and system management.
• Assist with API integrations and custom workflows where applicable.

Requirements

• Experience in a Tier 2 IT support role or similar.
• Strong knowledge of Windows Server, Microsoft 365, and Azure.
• Proficiency in troubleshooting Windows 10/11 environments.
• Experience with Intune and device management.
• Excellent communication skills.
• Ability to work independently and manage multiple projects.
• Familiarity with PowerShell scripting.
• Experience with PSA and RMM tools.
• Problem-solving skills and attention to detail.

Benefits

• Competitive salary.
• Opportunities for professional growth and development.
• Supportive team environment.
• Flexible working hours.
• Health and wellness benefits.