Customer Support Agent (L1) - Spanish Fluent/Native - Remote

Overview

As a Customer Support Agent (L1) at Freedx, you are the frontline representative for our customers, ensuring that initial inquiries are handled promptly and professionally.

In Short

• Handle initial customer questions after chatbot engagement.
• Guide customers through account setup and verification steps.
• Accurately categorize and log each inquiry.
• Prioritize resolving inquiries on the first contact.

Requirements

• Fluent/native Spanish speaker.
• Strong communication and soft skills.
• Experience in customer support.
• Knowledge of cryptocurrency is a plus.

Benefits

• Opportunity to be part of a growing cryptocurrency exchange.
• Work with experienced professionals in the finance and technology sectors.
• Dynamic and innovative work environment.