Managing Director, Client Success - Remote

Overview

The Managing Director, Client Success, is a senior leader within Franklin Covey’s Education Division, responsible for driving strategic initiatives to ensure K-12 clients achieve measurable outcomes with FranklinCovey solutions. This role involves transforming and leading an Education Success team to develop outstanding client relationships that result in exceeding revenue targets by identifying growth opportunities.

In Short

• Drive strategic initiatives for K-12 client success.
• Lead the Education Success team to exceed revenue targets.
• Develop long-term client relationships.
• Collaborate with cross-functional teams.
• Enhance client satisfaction through innovative strategies.
• Implement programs to improve team capabilities.
• Use forecasting to identify retention risks.
• Provide coaching and mentorship to team members.
• Align team objectives with company goals.
• Ensure transformational results for education clients.

Requirements

• Bachelor’s degree.
• 10+ years in leadership or management roles.
• Experience in client success or account management.
• Track record of leading high-performing teams.
• Experience in K-12 education or professional services.
• Strong interpersonal and communication skills.
• Proficiency with Salesforce or similar CRM.
• Master’s degree preferred.

Benefits

• Medical, dental, and vision insurance.
• HSA and employee stock purchasing plan.
• 401(k) and PTO.
• Holiday pay and more.