Client Success Director - Remote

Overview

We’re looking for a Client Success Director to serve as a trusted advisor to our enterprise clients, ensuring a seamless experience while expanding partnerships.

In Short

• Serve as the client advocate and primary point of contact, ensuring a seamless and positive experience.
• Build trusted relationships with senior stakeholders and key decision-makers.
• Drive account growth through cross-selling, upselling, and strategic planning.
• Oversee service delivery, ensuring SLAs, governance, and risk mitigation strategies are met.
• Lead Quarterly and Yearly Business Reviews (QBRs/YBRs) to assess performance and identify growth opportunities.
• Partner with leadership to ensure revenue protection, profitability, and long-term account success.
• Negotiate service agreements and oversee account reporting and performance tracking.
• Proactively resolve challenges using strong problem-solving and conflict resolution skills.

Requirements

• 10+ years of experience in both Learning and Development and Account Management.
• Strategic, client-focused leader with a passion for building strong relationships.
• Experience in driving business growth and fostering collaboration.

Benefits

• Opportunity to work remotely with travel.
• Engage with enterprise clients and drive impactful results.
• Collaborative and growth-oriented work environment.