Director of Client Success - Remote

Overview

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance—LMSs, courses, videos, articles, projects, and real-world skill insights—and match you with opportunities that align with your skills, role, and goals.

For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent—driving both individual and company success.

We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise.

Join us in shaping the future of learning and workforce development.

In Short

• Strategic leadership role focused on client success and revenue growth.
• Manage a team of Account Directors responsible for upsell and renewal targets.
• Drive value realization, retention, and expansion within enterprise accounts.
• Foster a culture of accountability, collaboration, and results.
• Guide team in managing complex client relationships and delivering business value.
• Engage with senior client stakeholders and serve as a strategic escalation point.
• Conduct deal reviews and pipeline assessments for revenue predictability.
• Collaborate with Sales, Product, Marketing, and Operations to improve client outcomes.
• Advocate for clients to ensure they achieve measurable success.
• Flexible work arrangements available, including fully remote options.

Requirements

• Proven experience in pipeline planning and achieving revenue targets.
• Ability to build trust and credibility with senior client stakeholders.
• Expertise in developing growth strategies and coaching teams.
• Strong negotiation skills and ability to handle objections.
• Data-driven decision-making skills with a focus on forecasting.
• Track record of developing account management professionals.
• Experience guiding clients through complex challenges.
• Leadership experience in customer success organizations.
• Global operational experience with enterprise clients.

Benefits

• Comprehensive benefits package supporting well-being and growth.
• Diversity and inclusion initiatives fostering an inclusive environment.
• Opportunities for continuous skill development and career growth.
• Collaborative culture promoting teamwork and shared success.