Remote Otter LogoRemoteOtter

Director of Client Success - Remote

Posted 16 weeks ago
Sales / Business
Full Time
United States
$80,000 - $90,000/year

Overview

As a Director, Client Success, you’ll play a pivotal role in ensuring our small business and nonprofits clients are supported through their entire journey with us.

In Short

  • Build relationships with clients and develop retention strategies.
  • Manage client relationships and ensure service delivery exceeds expectations.
  • Facilitate client onboarding and conduct regular communication.
  • Analyze client feedback for continuous service improvements.

Requirements

  • 5-7 years of experience in client success or account management.
  • Strong communication and interpersonal skills.
  • Proficiency in CRM systems, preferably HubSpot.
  • Ability to analyze client data and develop strategic insights.

Benefits

  • Medical, dental, vision, and various supplemental options.
  • Bonus eligibility up to 10% of base salary.
  • Flexible work arrangements with both onsite and remote options.
All In One Accounting logo

All In One Accounting

All In One Accounting is a dynamic and rapidly growing firm, recognized as a 7-time winner of the 50 Fastest Growing Companies in the Twin Cities. The company specializes in providing strategic accounting services tailored for mission-driven nonprofits and growth-oriented entrepreneurs. With a commitment to transforming financial chaos into business clarity, All In One Accounting empowers its clients to grow profitably, protect their assets, and amplify their impact. The company fosters a collaborative and supportive environment, emphasizing strong relationships, teamwork, and continuous improvement, all while maintaining a fun and respectful workplace culture.

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