Sales Support Representative - Remote

Overview

The Sales Support Representative at Fortune Brands Innovations will manage the quote-to-order process, ensuring accurate execution and high-quality customer experience while meeting performance goals.

In Short

• Manage the quote-to-order process from quote through delivery and installation.
• Support sales and order fulfillment activities, responding to customer inquiries.
• Collaborate with cross-functional teams to resolve issues and ensure satisfaction.
• Review quotes and orders for accuracy and maintain project documentation.
• Manage order backlog and communicate with teams to meet schedules.
• Achieve revenue forecasts through disciplined planning.
• Maintain schedule reliability to enhance customer satisfaction.
• Gather delivery requirements to support logistics execution.
• Maintain accurate CRM records of customer communications.
• Meet defined goals for sales and order retention.

Requirements

• Experience in customer-facing sales or service roles.
• Ability to handle changing priorities in a deadline-oriented environment.
• Strong organizational skills for managing multiple projects.
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office suite.

Benefits

• Competitive salary with bonus and overtime opportunities.
• Comprehensive health plans and 401(k) program.
• Flexible time off benefits.
• Employee Resource Groups for a sense of belonging.