Customer Solutions Representative - Remote

Overview

The Customer Solutions Representative at Fortune Brands Innovations, Inc. provides exceptional customer service and acts as the voice of the Master Lock brand, assisting consumers with product and warranty inquiries.

In Short

• Deliver a positive consumer experience.
• Manage inbound calls for product support.
• Utilize technology for product identification and resolution.
• Negotiate solutions in sensitive situations.
• Maintain professionalism and composure.
• Achieve daily metrics in call quality and productivity.
• Record consumer information accurately.
• Complete other duties as assigned.

Requirements

• High School diploma or equivalent required.
• 2 years of experience in customer service required.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Ability to thrive in a focused work environment.
• Access to a Static IP address and meet internet speed requirements.
• Pass background and drug tests.
• Follow remote work policies.

Benefits

• Competitive starting salary of $37k/year.
• Medical, dental, and vision benefits from day one.
• Annual bonus opportunities.
• Paid time off and 401K with profit sharing.
• Product discounts.
• Comprehensive health and wellness programs.
• Flexible time off benefits.
• Supportive and inclusive work environment.