Customer Solutions Representative - Remote

Overview

The Customer Solutions Representative serves as the voice of Master Lock, providing exceptional customer service and support for product and warranty inquiries.

In Short

• Deliver world-class customer service.
• Manage inbound calls to resolve product issues.
• Utilize technology for consumer assistance.
• Negotiate solutions in challenging situations.
• Maintain professionalism during customer interactions.
• Achieve daily metrics in call quality and productivity.
• Record consumer data and troubleshooting efforts.
• Participate in training and special assignments.

Requirements

• High School diploma or equivalent required.
• 2 years experience in a customer service environment.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office suite.
• Ability to thrive in a focused work environment.
• Positive approach and teamwork ability.
• Must meet internet speed requirements.

Benefits

• Competitive starting rate of $37k/year.
• Medical, dental, and vision benefits from day one.
• Annual bonus opportunities.
• Paid time off and 401K with profit sharing.
• Product discounts and other perks.