Product Support Engineer - Remote

Overview

Fortanix is a leader in data-centric cybersecurity for hybrid multicloud environments, focusing on data exposure management to protect sensitive information against cyber threats.

In Short

• Provide post sales technical support to customers.
• Handle support cases and ensure timely resolution.
• Diagnose and tackle complicated technical issues.
• Reproduce customer issues and qualify critical issues.
• Publish Technical Support Bulletins in the Knowledge Base.
• Collaborate with Development, Sales, and Quality Assurance.
• Review user documentation for training materials.
• Provide on-call support 24x7 as needed.

Requirements

• Excellent project management skills.
• Strong problem-solving abilities.
• Technical skills in troubleshooting.
• Ability to interact with customers at all levels.
• Experience in fault isolation and root cause analysis.

Benefits

• Work in a culture of trust and collaboration.
• Be part of a recognized Great Place to Work.
• Opportunity to shape the future of data security.