Manager/Sr. Manager, Customer Service Center, Digital Banking - Remote

Overview

The Manager/Senior Manager, Customer Service Center, Digital Banking is responsible for leading and developing teams within the Customer Service Center while maintaining high service standards and achieving performance metrics.

In Short

• Lead and develop teams in a Customer Service Center.
• Maintain high standards of service and achieve KPIs.
• Utilize a data-driven approach for performance monitoring.
• Assist with escalated customer issues.
• Provide ongoing coaching and training to staff.
• Manage departmental personnel issues and performance reviews.
• Motivate and inspire team members.
• Develop and implement Customer Service Center strategies.
• Collaborate with other departments for alignment.
• Ensure compliance with customer data privacy and security.

Requirements

• High School Diploma or GED required; Bachelor's Degree preferred.
• 5-7 years of call center experience required.
• 5+ years of supervisory experience for Manager role; 10+ years for Sr. Manager role.
• Strong leadership and coaching skills.
• Proficiency in Microsoft Office tools.
• Excellent communication and organizational skills.
• Ability to work in a fast-paced environment.
• Must have minimum internet speed of 75 Mbps download.
• Willingness to work Saturday hours if needed.
• Strong analytical skills and problem-solving abilities.

Benefits

• Dynamic and collaborative work culture.
• Opportunities for professional growth and development.
• Flexible work environment.
• Recognition for contributions and achievements.
• Engagement in meaningful community service initiatives.