Associate Enterprise Customer Success Manager - Remote

Overview

As an Associate Enterprise Customer Success Manager at Foley, you will embark on a comprehensive journey to understand and manage enterprise-level client relationships and contribute to their success using Foley's products and services.

In Short

• Understand and manage enterprise-level client relationships.
• Develop skills in strategic account management through hands-on experience.
• Gain insights into various Foley teams and their impact on client success.
• Manage and oversee a portfolio of enterprise accounts.
• Maintain consistent communication with stakeholders in client organizations.
• Collaborate with departments to meet client demands.
• Conduct regular reviews to demonstrate the value of services.
• Identify opportunities to upsell and cross-sell products.
• Act as the primary contact for resolving client issues.
• Adhere to confidentiality and compliance policies.

Requirements

• Interest in strategic account management in an enterprise setting.
• Strong communication skills with senior-level decision-makers.
• Basic knowledge of program management and negotiation.
• Familiarity with Salesforce or similar CRM tools.
• Bachelor’s degree in business or related field preferred.

Benefits

• Choose from multiple medical, dental, and vision plans.
• Generous vacation, sick, and personal time off.
• 401K plan with a match.
• Support for employee well-being.
• Opportunities for professional growth.