Customer Support Associate (Weekend Shift) - Remote

Overview

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

In Short

• This is a Weekend Shift, specifically seeking individuals willing to work either Friday - Tuesday, 9am - 6pm EST.
• This is a fully remote position, requiring exemplary time management skills.
• Provide quick, friendly, and high-quality assistance to customers via phone, live chat, and email.
• Become an expert on Flock Safety, serving as a valuable resource for customers.
• Collaborate with various teams to resolve escalated situations.
• Contribute to the Flock Safety Customer Help Center to reduce customer inquiries.

Requirements

• 2+ years of experience in customer-facing roles.
• Comfortable supporting customers through phone, chat, and email.
• Excellent written and verbal communication skills.
• Experience troubleshooting technical software.
• Ability to work independently and manage multiple tasks.
• Willingness to work a weekend shift.

Benefits

• Flexible PTO and 11 company holidays.
• Fully-paid health benefits plan including Medical, Dental, and Vision.
• 12 weeks of 100% paid parental leave.
• Caregiver support and fertility benefits.
• WFH stipend of $150 per month.
• Productivity stipend of $250 per year.
• One-time home office stipend of $750.