Client Support Tier 2 - Remote

Overview

As a Client Support Tier 2 specialist at Fiserv, you will play a crucial role in resolving merchant escalations and ensuring client satisfaction through effective communication and problem-solving skills.

In Short

• Resolve merchant escalations using customer empathy and problem-solving skills.
• Ensure timely reporting and follow-up on client issues.
• Act as a liaison between clients and internal departments.
• Analyze data to determine root causes and make recommendations.
• Negotiate with clients to reach satisfactory conclusions.
• 2+ years of experience in a customer-facing role in the merchant services industry.
• Strong verbal and written communication skills.
• Bilingual in English and French is required.
• High school diploma or equivalent is necessary.
• Experience with online information management systems is a plus.

Requirements

• 2+ years of experience in a customer-facing role.
• Knowledge of Microsoft Excel and Word.
• Strong organizational skills.
• Ability to analyze data and workflows for process improvement.
• Effective negotiation skills.
• Ability to communicate effectively with clients and internal departments.

Benefits

• Comprehensive physical, mental, and emotional well-being benefits.
• Generous time off policies and paid holidays.
• Competitive salary with retirement savings plan and company match.
• Employee Stock Purchase Plan available.
• Training, development, and internal mobility opportunities.
• Diverse and inclusive culture with Employee Resource Groups.