Client Success Manager - Remote

Overview

The Client Success Manager (CSM) plays a vital role in helping clients effectively utilize SaaS products, ensuring product adoption and satisfaction through training and support.

In Short

• Manage a portfolio of accounts to ensure product adoption and renewal.
• Deliver on-site and webinar training for clients.
• Analyze client product usage and suggest best practices.
• Build and maintain strong client relationships.
• Understand client challenges and provide solutions using our tools.
• Leverage ChurnZero to enhance customer engagement.
• Collaborate closely with the Account Management team.
• Provide technical support and guidance.
• Assist in internal sales and product training.
• Work in a fast-paced, technology-driven environment.

Requirements

• 2+ years of experience in consultative training for SaaS products.
• Excellent presentation and communication skills.
• Ability to manage multiple client relationships.
• Strong problem-solving and troubleshooting skills.
• Experience with technical implementation of software.
• Familiarity with Salesforce or similar CRM tools.
• Knowledge of legislative and policy issues (preferred).
• Self-motivated and detail-oriented.
• Able to work independently and as part of a team.
• Proven success in driving product adoption.

Benefits

• Opportunities for professional growth and development.
• A supportive and dynamic team environment.
• Flexible working conditions.
• Engaging and challenging work.
• Access to training resources and tools.