Client Success Manager - Remote

Overview

The Client Success Manager at 700Credit is responsible for maintaining client relationships, driving revenue growth, and ensuring customer satisfaction within the automotive sector.

In Short

• Manage an assigned group of clients and build strong relationships.
• Identify business opportunities to drive revenue growth.
• Guide clients through onboarding and implementation of products.
• Provide ongoing training and support to clients.
• Resolve client issues and ensure high customer satisfaction.
• Support product launches and gather client feedback.
• Conduct meetings and presentations with dealership personnel.
• Develop strategies for customer retention and engagement.
• Document client interactions in Salesforce.
• Generate opportunities for cross-selling additional products.

Requirements

• 2+ years of experience in customer service or account management.
• In-depth knowledge of the automotive industry.
• Familiarity with dealership operations.
• Strong organizational skills and attention to detail.
• Excellent phone etiquette and customer service abilities.
• Bachelor’s degree preferred or equivalent experience.
• Willingness to travel as needed.

Benefits

• Competitive compensation and benefits package.
• Opportunity to work in a dynamic and innovative environment.
• Empowerment to think independently and take initiative.
• Work with a passionate team focused on client success.
• Professional development and training opportunities.