Client Success Manager - Remote

Posted 1 week ago

Customer Service

Full Time

Worldwide

Overview

As a Client Success Manager at Agendrix, you will work with the Client Success team while regularly collaborating with other internal departments and our clientele. Your role focuses on providing exceptional customer service and ensuring client satisfaction.

In Short

Support existing clients and assist new clients in integrating with the platform.
Manage a portfolio of clients to ensure their satisfaction and optimal use of their accounts.
Handle customer inquiries through various channels including chat, phone, and email.
Provide feedback to the product committee based on client requests.
Analyze client usage and suggest improvements during support interactions.
Conduct training sessions for clients who need assistance.
Participate in quality assurance by testing new platform features and reporting bugs.
Engage in team meetings and contribute positively to company culture.
Take part in various projects based on your skills and preferences.
Work towards achieving the team's Objective Key Results (OKRs).

Requirements

Strong communication skills and a customer-oriented mindset.
Ability to manage multiple client accounts effectively.
Experience in customer support or client management.
Familiarity with CRM software is a plus.
Problem-solving skills and a proactive approach.
Willingness to learn and adapt to new tools and processes.
A team player who contributes to a positive work culture.
Experience in training or educating clients is an advantage.
Ability to analyze data and provide insights for improvement.
Basic understanding of quality assurance processes.

Benefits

Opportunity to work in a dynamic and growing team.
Encouragement of initiative and idea sharing.
Flexible work environment with remote work options.
Supportive onboarding process to help you understand your tasks.
Engagement in a culture that values teamwork and collaboration.
Access to training and professional development opportunities.
Work with a diverse clientele across various industries.
Chance to contribute to the improvement of a widely used platform.
Participation in team-building activities.
Access to company resources and support for your role.

Agendrix

Agendrix is a leading employee management application in Quebec, aimed at redefining workplace culture for small and medium-sized enterprises (SMEs). The platform simplifies scheduling, time tracking, communication, and human resource management across more than 12,000 workplaces, primarily in Quebec but also serving clients in Canada, France, Belgium, and Switzerland. With a mission to inspire more human-centered management, Agendrix supports over 200,000 employees, particularly those with variable schedules in sectors like hospitality, retail, and healthcare. The company fosters a collaborative and innovative work environment, encouraging team members to share ideas and challenge the status quo. Based in Sherbrooke, Agendrix offers flexibility with remote work options, and is committed to providing exceptional customer service through its dedicated client success team.

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