Client Success Manager - Remote

Overview

We are seeking a proactive and laser-focused Client Success Manager to join MedVirtual. You will be responsible for assisting and coaching virtual staff, setting up client partnerships, and driving growth and retention. Your role will involve ensuring client satisfaction, building strong relationships, and implementing strategies to maximize client success.

In Short

• Oversee onboarding and performance of virtual staff.
• Ensure alignment of virtual staff with client expectations.
• Track and analyze client satisfaction and retention metrics.
• Collaborate with internal teams to enhance service delivery.
• Build strong relationships with clients to understand their needs.
• Identify upselling and cross-selling opportunities.
• Conduct regular check-ins and strategic reviews with clients.
• Provide coaching and support to virtual staff.
• Lead initiatives for onboarding and training processes.
• Participate in product development discussions.

Requirements

• Proven experience in account management or client success.
• Strong interpersonal and communication skills.
• Excellent problem-solving and conflict-resolution skills.
• Familiarity with CRM tools and reporting software.
• Strong organizational skills and attention to detail.
• Willingness to work in US time zones.
• High school diploma or equivalent.

Benefits

• Permanent remote work setup.
• Competitive starting rate paid in USD.
• Internet allowance.
• HMO insurance (PH).
• Retirement fund.
• Paid US holidays.
• Paid vacation and sick leaves.