Client Success Manager - Remote

Overview

The Client Success Manager at ConsumerAffairs will be responsible for driving client outcomes, building strong relationships, and ensuring clients receive consistent value through the platform.

In Short

• Drive client outcomes by understanding their success criteria and long-term goals.
• Build and maintain strong relationships with key client stakeholders.
• Facilitate smooth onboarding for new clients.
• Proactively monitor client health and implement strategies to mitigate churn.
• Develop strategic plans tailored to clients’ unique business needs.
• Analyze client data to increase engagement and product utilization.
• Lead demos of ConsumerAffairs features for partners.
• Conduct regular check-ins to ensure client success.
• Identify opportunities to expand partnerships.
• Collaborate with sales, engineering, and leadership.

Requirements

• Experience in client success or account management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple clients and projects simultaneously.
• Proficiency in data analysis tools.

Benefits

• Opportunity to work in a hybrid environment.
• Collaborative team culture.
• Professional development opportunities.
• Health and wellness benefits.
• Flexible work schedule.