eSupport Associate (HYBRID) - Remote

Overview

As an Online Banking (eSupport) Associate, you will be part of a dynamic team and work in a fast-paced environment where you support our members via email and assist with a variety of banking needs, including account inquiries, loan support, and cross-selling credit union products and services.

In Short

• Answer member emails and perform financial transactions.
• Fulfill servicing requests and discover cross-selling opportunities.
• Support digital questions around mobile and online banking.
• Act as an intermediary between back office/support teams and members.
• Maintain knowledge of all credit union products and services.
• Partner with customers to troubleshoot and resolve inquiries.
• Engage in change management daily.
• Meet quarterly sales objectives and email efficiency metrics.
• Provide first contact resolution and build lasting member relationships.
• Adhere to attendance requirements and operational guidelines.

Requirements

• Minimum 1 year of experience in a high volume service and sales environment.
• Aptitude for learning various computer systems.
• Exceptional time management and organizational skills.
• Strong written and verbal communication skills.
• Ability to deescalate calls and think critically.
• Intermediate experience with Microsoft Office suite.
• Proficiency in basic mathematics and calculator use.
• Fluency in Spanish is a plus.

Benefits

• Traditional medical, dental, and vision coverage.
• 401K matching up to 5% per pay period.
• Accrue up to 17 days of Paid Time Off in the first year.
• 11 paid federal holidays.
• Special employee pricing on lending products.