Senior Customer Success Partner, Strategic Accounts - Remote

Overview

The Senior Customer Success Partner for Strategic Accounts at First Advantage plays a crucial role in managing enterprise-level accounts, focusing on revenue growth through strategic account management and client relationships.

In Short

• Manage and grow revenue in strategic accounts.
• Develop and maintain strategic account plans.
• Coordinate with clients and internal teams to ensure service levels.
• Analyze trends and identify upsell opportunities.
• Prepare and deliver client business reviews.
• Manage customer contractual documentation.
• Seek and implement best practices.
• Establish excellent customer relationships.
• Collaborate with internal teams on program performance.
• Travel up to 25% for client needs.

Requirements

• Bachelor's Degree or equivalent; MBA preferred.
• 8+ years of experience in sales account management.
• Proficiency with MS Office applications.
• Familiarity with reporting tools like Looker and PowerBI.
• Experience with Salesforce.
• Strong communication and interpersonal skills.
• Excellent organizational and problem-solving skills.
• Ability to manage multiple tasks effectively.
• Demonstrated networking capabilities.
• Ability to navigate large organizations.

Benefits

• Remote work with occasional travel.
• Medical, Vision, and Dental plans.
• 401k with employer match.
• Flexible Paid Time Off and holidays.
• Access to tech and growth opportunities.