Senior Customer Success Manager, Strategic Accounts - Remote

Overview

At Element451, we’re transforming how colleges and universities engage, recruit, and enroll students with our AI-powered, all-in-one CRM and Admissions Marketing Platform (AMP)—a scalable, data-driven solution designed for modern higher education.

In Short

• Take ownership of large, complex institutional partnerships.
• Ensure high adoption, retention, and expansion.
• Act as the primary point of contact for key strategic accounts.
• Oversee contract execution and implementation.
• Provide strategic consulting for full-cycle student engagement.
• Lead day-to-day execution of client projects.
• Conduct discovery sessions for platform implementation.
• Collaborate with internal teams for seamless service delivery.
• Analyze data to track progress and outcomes.
• Develop Managed Services documentation and processes.

Requirements

• Minimum of 7 years in a customer-facing role, ideally in SaaS environments.
• Proven track record in managing and growing high-value accounts.
• Strong analytical and problem-solving skills.
• Excellent communication and relationship management skills.
• Experience with customer success tools like Salesforce and Gainsight.
• Strategic thinking and execution capabilities.
• Passion for exceeding customer expectations.
• Bachelor’s degree required.

Benefits

• Competitive salary & benefits (Medical, Dental, Vision, Disability & More).
• 401k plan with 4% employer match available after 3 months.
• Work from home anywhere in the US.
• Paid parental leave.
• 10 company holidays and 20 days of paid time off.
• Make a positive impact on students going to college.