Senior Customer Success Director for Strategic Clients - Remote

Overview

The Senior Customer Success Director for Strategic Clients will serve as the customer champion for top-tier accounts, combining leadership and business development expertise to drive positive business outcomes.

In Short

• Serve as the primary point of contact for strategic accounts.
• Act as the internal advocate during customer escalations.
• Own and present key metrics related to account programs.
• Facilitate business reviews and identify upsell opportunities.
• Collaborate with the Customer Success Analyst team.
• Track activities using Salesforce.
• Provide internal reporting on program outcomes.
• Identify and develop sales leads.
• Support senior leadership in strategic planning.

Requirements

• Bachelor's degree or equivalent.
• 8+ years of customer success experience.
• Exceptional communication skills.
• Strong problem-solving abilities.
• Advanced presentation skills.
• Project management and organizational skills.
• Willingness to travel to customer sites.
• Proficiency with Salesforce CRM.
• Internal experience with FA is a plus.

Benefits

• Remote work with occasional travel.
• Medical, Vision, Dental, and supplementary benefits.
• 401k with employer match.
• Flexible Paid Time Off (PTO) and holidays.
• Access to tech and growth opportunities.