Customer Success Strategic Leader - Remote

Overview

First Advantage is seeking a seasoned Customer Success Strategic Leader to manage and enhance relationships with key clients in the Transportation Vertical, ensuring client satisfaction and driving strategic initiatives.

In Short

• Manage client relationships and ensure satisfaction.
• Collaborate with clients to align solutions with their business objectives.
• Monitor service delivery and performance metrics.
• Proactively resolve client issues.
• Work with internal teams for seamless service delivery.
• Identify opportunities for account growth.
• Provide updates to senior management on account status.

Requirements

• 7+ years in customer success or account management.
• Deep understanding of logistics and transportation.
• Strong leadership and communication skills.
• Excellent problem-solving abilities.
• Bachelor's degree required.

Benefits

• Remote work with occasional travel.
• Medical, Vision, Dental benefits.
• 401k with employer match.
• Competitive Paid Time Off and holidays.
• Access to tech and growth opportunities.