Customer Success Manager, Transportation Vertical - Remote

Overview

The Customer Success Manager at First Advantage is responsible for the retention, expansion, and overall growth of enterprise accounts, focusing on driving revenue through consultative sales and account management.

In Short

• Manage retention and growth of enterprise accounts.
• Develop and execute account plans.
• Drive revenue through sales of First Advantage products.
• Collaborate with internal and external stakeholders.
• Maintain knowledge of competitor offerings.
• Prepare customer business reviews.
• Ensure customer satisfaction and service level adherence.
• Manage customer contractual documentation.
• Conduct compliance monitoring and reporting.
• Provide consultative sales support and solutions.

Requirements

• Bachelor's Degree or equivalent.
• 3-5 years of experience in sales account management.
• Experience with complex solutions for strategic accounts.
• Proficiency in MS Office applications.
• Strong communication and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Ability to travel up to 25% as needed.
• Demonstrated consultative sales capabilities.

Benefits

• Remote work with occasional travel.
• Medical, Vision, and Dental benefits.
• 401k with employer match.
• Flexible Paid Time Off (PTO) and paid holidays.
• Access to growth opportunities and supportive leadership.