Technical Customer Success Manager - Remote

Overview

Neuroscale is building the AI recruiting operating system, one unified platform for your entire talent organization, from first touch to hired. Arbi eliminates fragmented workflows, integrates directly with your ATS, and orchestrates AI agents for sourcing, outreach, screening, and candidate intelligence end-to-end.

In Short

• Own Arbi, Athena, and Aurora demos end to end, including discovery, tailored demo, objections, and next steps.
• Partner with Sales to align demo strategy to buyer pain points, technical requirements, and success criteria.
• Run demos independently for multiple buyer personas including recruiting, operations, leadership, and IT.
• Drive technical confidence during sales cycles and help advance deals toward signature.
• Lead technical validation during trials and POCs by defining success criteria, managing timelines, and removing blockers quickly.
• Troubleshoot issues and guide prospects through real world workflows.
• Support and validate common ATS integration patterns and deployment configurations.
• Own or co-own customer onboarding to ensure a smooth handoff from Sales and fast time to value.
• Track and report on customer health signals including usage, satisfaction, risks, renewals, and expansion indicators.
• Help define and evolve customer success metrics as the company scales.

Requirements

• 3-8+ years in Solutions Consulting, Sales Engineering, Technical Customer Success, Implementation or Onboarding, or a similar customer facing role in B2B SaaS.
• Proven experience driving pre-sales technical workflows such as demos, trials, and POCs and directly influencing deal progression.
• Strong implementation mindset with the ability to configure, troubleshoot, and support a product in real customer environments.
• Experience integrating SaaS tools using APIs, webhooks, SSO or SAML, SCIM, data mappings, CSV imports or exports, or similar patterns.
• Excellent verbal and written communication skills with executive presence and strong storytelling ability.
• Thrive in a high-ownership, fast-paced startup environment with evolving priorities.

Benefits

• Be a foundational hire shaping how customers experience Neuroscale from day one.
• Work directly with Sales, Product, and Engineering to influence roadmap and growth.
• Zero bureaucracy, high trust, and a strong culture of ownership and execution.
• Base Salary: $100K–$150K.
• Performance bonus: Quarterly bonuses tied to clear milestones (demos, onboarding, etc).
• Benefits: Medical, dental, vision, generous PTO.
• Learning: At least $2,000 per year for courses, events, books, and growth communities.
• Tools and setup: New macbook, monitor, and a monthly tools budget to run the stack you want.
• Workspace: Monthly co-working or home office stipend.
• Flexibility: Remote-first, flexible hours, and work-from-anywhere (digital nomad).
• Growth path: Clear, fast-track path to a Head of Customer Success as we scale the team.