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Senior Customer Success Manager - Enterprise (Transportation & Logistics) - Remote

Posted 4 weeks ago
Customer Service
Full Time
USA

Overview

SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. We are looking for a Senior Customer Success Manager to drive success across our highest opportunity accounts in the Transportation and Logistics industries.

In Short

  • Join a groundbreaking team at SafetyCulture.
  • Drive success for Enterprise customers in Transportation and Logistics.
  • Act as a trusted advisor to maximize platform value.
  • Build executive relationships and drive business value.
  • Leverage data to inform customer strategies.
  • Own customer retention and reduce churn risk.
  • Identify growth opportunities within existing accounts.
  • Advocate for customers internally.
  • Contribute to the development of industry-specific resources.
  • Flexible working arrangements available.

Requirements

  • 10+ years of total work experience.
  • 5+ years in a customer-facing role with Enterprise customers.
  • 3+ years in Transportation and/or Logistics.
  • Strong relationship-building skills.
  • Ability to leverage data for strategy execution.
  • Excellent persuasion and presentation skills.
  • Active listening and problem-solving abilities.
  • Thrives in a fast-paced environment.

Benefits

  • Equity with high growth potential.
  • Flexible working arrangements.
  • 401k plan.
  • Generous Medical Insurance plans.
  • Wellbeing initiatives and subsidised fitness programs.
  • Paid Parental Leave.
  • Access to training and development opportunities.
  • Community involvement and open source work encouraged.
  • Quarterly celebrations and team events.
SafetyCulture logo

SafetyCulture

SafetyCulture is a global, product-led SaaS company headquartered in Sydney, dedicated to empowering distributed teams to improve their operations daily. With a mobile-first platform, SafetyCulture enhances workplace communication by giving workers a voice and providing leaders with visibility to make informed decisions. The company boasts over 1 million users worldwide and has a strong commitment to fostering a culture of continuous improvement and inclusivity, recognized as a Best Place to Work in Australia, the US, and the UK.

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