Senior Customer Success Manager - Enterprise (Transportation & Logistics) - Remote

Overview

SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. We are looking for a Senior Customer Success Manager to drive success across our highest opportunity accounts in the Transportation and Logistics industries.

In Short

• Join a groundbreaking team at SafetyCulture.
• Drive success for Enterprise customers in Transportation and Logistics.
• Act as a trusted advisor to maximize platform value.
• Build executive relationships and drive business value.
• Leverage data to inform customer strategies.
• Own customer retention and reduce churn risk.
• Identify growth opportunities within existing accounts.
• Advocate for customers internally.
• Contribute to the development of industry-specific resources.
• Flexible working arrangements available.

Requirements

• 10+ years of total work experience.
• 5+ years in a customer-facing role with Enterprise customers.
• 3+ years in Transportation and/or Logistics.
• Strong relationship-building skills.
• Ability to leverage data for strategy execution.
• Excellent persuasion and presentation skills.
• Active listening and problem-solving abilities.
• Thrives in a fast-paced environment.

Benefits

• Equity with high growth potential.
• Flexible working arrangements.
• 401k plan.
• Generous Medical Insurance plans.
• Wellbeing initiatives and subsidised fitness programs.
• Paid Parental Leave.
• Access to training and development opportunities.
• Community involvement and open source work encouraged.
• Quarterly celebrations and team events.