Customer Success Director (Industrial/Education/Non-Profit Vertical) - Remote

Overview

The Customer Success Director at First Advantage plays a crucial role in consultative sales and account management, focusing on growing revenue within strategic accounts in the Industrial, Education, and Non-profit sectors.

In Short

• Lead account management for strategic clients.
• Develop and maintain strategic account plans.
• Identify upsell opportunities and revenue trends.
• Coordinate with internal teams to ensure service delivery.
• Prepare and deliver business reviews to clients.
• Manage customer contractual documentation.
• Analyze customer programs for improvements.
• Maintain strong customer relationships.
• Experience with Salesforce and MS Office is necessary.
• Remote work with up to 30% travel required.

Requirements

• Bachelor's Degree or equivalent experience.
• 5+ years in sales account management.
• Proven track record with C-level relationships.
• Strong communication and interpersonal skills.
• Excellent organizational and analytical skills.
• Ability to manage multiple tasks effectively.
• Experience in virtual work environments preferred.
• Located in Eastern or Central time zone preferred.
• Willingness to work flexible hours as needed.

Benefits

• Remote work options with occasional travel.
• Comprehensive medical, vision, and dental plans.
• 401k with employer match.
• Competitive paid time off and holidays.
• Opportunities for professional growth and development.