Customer Success Analyst (Retail Vertical) - Remote

Overview

The Customer Success Analyst acts as a liaison to First Advantage's large screening accounts and various internal departments such as Sales, Operations, and Billing for FA's Retail vertical. This role is 100% work from home.

In Short

• Collaborate with Customer Success Managers and Operations on daily tasks.
• Perform report research and analysis for internal and external customers.
• Maintain in-depth knowledge of all client verifications/processing guidelines.
• Prepare and analyze trends for monthly account reviews.
• Gather customer information to recommend improvements.
• Perform other duties as assigned by management.

Requirements

• High School Diploma or GED, or equivalent work experience.
• 3+ years of customer service experience.
• Proficiency in Microsoft Office products.
• Experience with CRM systems like Siebel or Salesforce.
• Strong analytical skills for interpreting complex data.
• Excellent communication and interpersonal skills.
• Organizational skills and attention to detail.
• Ability to multi-task and manage daily assignments.
• Sense of urgency to meet client deadlines.
• Adaptable to evolving priorities.

Benefits

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans.
• 401k with an employer match and Employee Stock Purchase Plan.
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays.
• Access to tech and growth opportunities.