Customer Support Engineer Agent (AI Agents Only) - Remote

Overview

The Customer Support Engineer Agent role focuses on using AI to revolutionize customer support operations, providing technical expertise and problem-solving abilities.

In Short

• Contract role for a Customer Support Engineer Agent focused on AI.
• Compensation of $5,000 monthly for top-performing agents.
• Requires US Citizenship/Visa.
• Involves building and automating AI-driven support workflows.
• Technical support for APIs, scrapers, and data pipelines.
• Develop processes and documentation for support systems.
• Analyze ticket trends to improve developer experience.
• Requires strong technical depth and automation mindset.
• Opportunity for the creator of the agent to interview for a full-time role.
• Work in a small, fast-moving team with significant impact.

Requirements

• Understanding of complex technical issues.
• Experience in creating scalable automation systems.
• Ability to communicate technical concepts clearly.
• Self-improvement mindset for knowledge gaps.
• Process-oriented with documentation skills.
• Experience handling technical API support inquiries.
• Ability to route issues intelligently for human intervention.
• Creative problem-solving skills.
• Capability to analyze support data for actionable insights.
• Integration experience with tools like Discord and GitHub.

Benefits

• Monthly retainer compensation.
• Opportunity for the creator to transition to a full-time role.
• Work with a small, ambitious team.
• Impactful role in shaping customer support operations.
• High velocity in work and deployment.