Team Lead, Customer Support - EMEA - Remote

Overview

The Team Lead for Customer Support at Fingerprint will lead and mentor a global team of Support Engineers, combining technical expertise with operational leadership in a remote-first environment.

In Short

• Lead a global team of Support Engineers.
• Hands-on technical work with JavaScript and APIs.
• Drive performance management and team development.
• Ensure customer interactions reflect empathy and clarity.
• Collaborate with cross-functional teams to resolve complex issues.
• Maintain expertise in Fingerprint's APIs and SDKs.
• Manage workload distribution and process improvements.
• Identify trends and deliver insights for product improvement.
• Foster a culture of accountability and continuous learning.
• Work effectively in a remote-first organization.

Requirements

• 5-8 years of experience in technical support or solutions engineering.
• 2-4+ years leading global technical support teams.
• Strong JavaScript expertise and debugging skills.
• Experience with REST APIs and developer tooling.
• Excellent communication skills with technical and non-technical audiences.
• Metrics-driven operational mindset.

Benefits

• Inclusive work environment.
• Remote work flexibility.
• Opportunity to work with a high-performing team.
• Focus on professional development and continuous learning.