Client Relationship Manager - Australia and New Zealand - Remote

Overview

The Client Relationship Manager (CRM) is a region-focused key account specialist responsible for retaining and growing the bank of business in Australia and New Zealand, requiring negotiation skills and excellent relationship management.

In Short

• Responsible for retention and upselling of existing business.
• Develop an annual sales plan for the bank of business.
• Regular contact with clients to develop engagement activities.
• Strong organization skills to handle multiple accounts.
• Document all sales activity in Salesforce.
• Work with support departments to handle customer issues.
• Keep up to date with market and competitor developments.
• Feedback customer insights for product development.
• Plan renewals well in advance.

Requirements

• Consultative sales approach to achieve business development.
• Proven account management experience.
• Experience in face-to-face and virtual client meetings.
• Well-developed influencing skills.
• Excellent presentation and communication skills.
• Ability to work collaboratively as part of a team.
• High level of initiative and motivation.
• Excellent organization skills under pressure.
• Proficient in CRM systems and data trends.

Benefits

• Generous annual leave.
• Medical cover.
• Inclusive parental leave packages.
• Opportunities to give back to the community.
• Hybrid working model with remote work options.