Experience General Manager - Remote

Overview

The Experience General Manager role is responsible for end-to-end management of our experience site in Orlando, ensuring world-class operational execution, exceptional customer service, and financial efficiency.

In Short

• Lead daily operations of the venue.
• Manage and delegate responsibilities to on-site staff.
• Ensure smooth execution of experiences and events.
• Implement safety procedures for guests and staff.
• Manage an efficient operations budget.
• Develop programming ideas to drive attendance.
• Maintain a customer-first culture.
• Act as the public face of the venue.
• 5+ years of experience in operations or related fields.
• Proficiency in Google Suite.

Requirements

• 5+ years of experience in operations, hospitality, or live entertainment.
• Understanding of budgeting and expense control.
• Strong leadership and communication skills.
• Excellent planning and organizational skills.
• Friendly and enthusiastic personality.
• Comfortable with technology and troubleshooting.
• Ability to problem-solve quickly.
• Reliable transportation and flexible schedule.
• Commitment to diversity and inclusion.
• Knowledge of live entertainment is a plus.

Benefits

• Opportunity to lead a unique experience site.
• Engagement with the local community.
• Dynamic work environment in live entertainment.
• Professional growth and development opportunities.
• Inclusive and diverse workplace culture.