School Experience Manager - Remote

Overview

We are looking for a full-time School Experience Manager to take on ownership of a portfolio of clients in Europe, the Middle East, and Africa using our products and solutions. This position is critical to the maintenance and growth of our existing client base and is often the face of the company. We seek personable and professional School Experience Managers willing to be creative and think outside the box while aligning their work with broader team and company goals. The right candidate will be a self-starter who can stay focused on their priorities while working within a highly collaborative team to ensure we provide the best possible client service.

In Short

• Manage healthy and robust relationships through regular engagement and communication with the portfolio; this includes onsite visits to schools and attending conferences
• Creatively use tools to maximize meaningful communication and client interface
• Partner with regional leads to identify further opportunities to serve client needs through regional events, building digital communities, and more
• Leverage other teams (Support, Implementation, PD, etc) to serve client needs
• Provide consultative partnerships to maximize product and service efficacy for clients
• Track and understand the health of clients within the portfolio
• Identify at-risk situations and partner with the Regional Lead or Director to address these
• Identify and deploy micro-campaigns
• Discover/prospect for cross-sell/upsell opportunities that can be passed along as referrals to the Sales team
• Partner with Sales to nurture upsell/cross-sell leads

Requirements

• Strong interpersonal and communication skills
• Experience in client relationship management
• Ability to work collaboratively in a team
• Proven track record in sales or business development
• Creative problem-solving skills

Benefits

• Opportunity to work in a dynamic environment
• Professional development opportunities
• Ability to impact client success directly