Renewals Coordinator - Remote

Overview

We are looking for a detail-oriented and proactive professional to join our Client Experience team as a Renewals Coordinator. In this role, you will be the operational backbone of our client renewals process, ensuring smooth billing operations and delivering excellent service to our schools during renewal cycles.

In Short

• Generate and process renewal invoices accurately and on schedule using NetSuite and Salesforce.
• Coordinate with Finance team to ensure billing accuracy and resolve invoice discrepancies.
• Manage renewal timelines and deadlines, ensuring all clients receive timely renewal notifications.
• Respond to client billing and renewal inquiries via email, phone, and support tickets.
• Coordinate payment plans and billing arrangements for clients with budget constraints.
• Update and maintain client records in Salesforce and NetSuite systems.
• Identify automation opportunities to improve efficiency and reduce manual work.
• Collaborate with cross-functional teams on renewal operations.
• Assist with special projects related to billing, collections, and client retention.

Requirements

• Detail-oriented and proactive professional.
• Strong organizational and communication skills.
• Experience with NetSuite and Salesforce is a plus.
• Ability to work across different time zones and cultures.
• Experience in client support or billing operations.

Benefits

• Opportunity to learn the inner workings of a global SaaS company.
• Build strong foundations in billing operations and client support.
• Collaborate with a diverse team across various functions.