Data Analyst II - Customer Experience Analytics - Remote

Overview

As a Data Analyst II at Experian, you will focus on user behavior reporting, providing performance updates, and conducting deep-dive analyses to enhance customer experience.

In Short

• Extract and analyze data from the warehouse to identify insights and opportunities.
• Maintain Tableau dashboards to meet evolving needs.
• Evaluate member activity and provide insights to leadership.
• Analyze CRM marketing programs and deliver performance reports.
• Use advanced analytics to detect patterns and enhance customer experience.
• Collaborate with BI and Engineering for data validation.
• Deliver quick-turn dashboards and recommend actions.
• Partner with teams to build data infrastructure.
• Present findings and strategic insights to guide decision-making.

Requirements

• 3+ years in analytics/statistics roles within internet environments.
• Experience in business analytics and metrics reporting.
• Proficient in SQL and relational database concepts.
• Experienced with BI tools like Tableau and real-time dashboard development.
• Expertise in data mining, trend analysis, and anomaly detection.
• Knowledge of Salesforce Marketing Cloud and A/B testing best practices.
• Familiar with web analytics tools and Excel.
• Bachelor's degree in a quantitative field.

Benefits

• Medical, life and dental insurance.
• Flex Work/Work from home.
• Paid time off and Annual Performance Bonus.
• Education Reimbursement.
• Family Bonding and Bereavement Leave.
• Referral Program.