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Client Technical Support Representative - Remote

Posted Yesterday
Customer Service
Full Time
Costa Rica

Overview

Join Experian as a Client Technical Support Representative and make an impact by supporting clients through various channels while ensuring a positive experience.

In Short

  • Troubleshoot product and technical issues for customers.
  • Assess severity and scope of issues, inquiries, and requests.
  • Assist customers by phone, chat, email, and ticketing system.
  • Manage client-related issues in CRM tools like Salesforce.
  • Educate and empower customers to maximize product usage.
  • Document solutions for internal and external reuse.

Requirements

  • Bachelor's degree (preferred).
  • 2+ years of experience in customer or technical support (healthcare IT preferred).
  • Analytical and problem-solving skills.
  • Excellent phone communication and advanced English language.
  • Work any shift, including holidays.
  • Experience with U.S. insurance processes or systems.

Benefits

  • Medical, life and dental insurance.
  • Flex Work/Work from home.
  • Paid time off.
  • Annual Performance Bonus.
  • Education Reimbursement.
  • Family Bonding and Bereavement Leave.
  • Referral Program.
Experian logo

Experian

Experian is the world's leading global information services company, dedicated to empowering consumers and clients to manage their data with confidence during significant life events such as buying a home, a car, or sending a child to college. With a workforce of 20,000 people across 44 countries, Experian invests in new technologies and ideas to help clients make informed decisions, access financial services, and prevent identity fraud. Recognized as one of the 100 Best Companies to Work For by FORTUNE and listed among the World's Most Innovative Companies by Forbes Magazine, Experian prioritizes a people-first culture that emphasizes diversity, equity, and inclusion.

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