Client Success Manager, Fraud - Remote

Overview

The Client Success Manager (CSM) plays a pivotal role in ensuring customer satisfaction and driving long-term relationships. You will work with customers to understand their needs, identify opportunities for growth, and provide strategic guidance.

In Short

• Cultivate partnerships with clients by understanding their goals.
• Be the primary contact for existing solutions, providing strategic guidance and tailored solutions.
• Drive customer adoption and satisfaction by delivering value and mitigating churn risks.
• Be the trusted advisor, collaborating on roadmaps to achieve desired outcomes and ROI.
• Identify growth opportunities and work with clients and sales to accelerate expansion initiatives.
• Collaborate internally to provide recommendations and guidance.
• Represent customer interests and foster teamwork within Experian.
• Monitor customer health metrics and KPIs to address risks and opportunities.
• Conduct or coordinate post-implementation training sessions.
• Deliver client support by managing issue resolution and handling escalations.

Requirements

• Bachelor's Degree or equivalent work experience.
• 5+ years experience using fraud or authentication tools.
• Expertise in fraud and authentication solutions.
• Experience managing and growing enterprise-level accounts.
• Proficiency in developing high-quality, client-facing presentations.
• Experience working as part of an integrated sales team.
• Knowledge of the industry and how data, software, and analytics can transform your customer's business.
• Ability to travel for external and internal meetings.

Benefits

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote, hybrid or in-office.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html