Application Support Analyst UK&I - Remote

Overview

The Application Support Analyst will provide advanced support and consultancy for Experian clients, ensuring systems are available and performing as required. The role involves investigating complex production issues, documenting resolutions, and implementing changes into live environments.

In Short

• Provide advanced support for Experian clients and teams.
• Investigate and resolve complex production issues.
• Communicate effectively with partners on investigation status.
• Document and deliver tested resolutions for incidents.
• Recommend improvements to enhance customer satisfaction.
• Ensure proper incident prioritization based on client feedback.
• Understand release effects and testing requirements.
• Escalate issues to management as needed.
• Implement changes in live environments.
• Work in a hybrid remote/in-office setup.

Requirements

• 3+ years of experience in application/customer support.
• Fluency in English, both written and verbal.
• Excellent communication skills.
• Creative and inquisitive problem-solving mindset.
• Logical approach to incident resolution.
• Understanding of ITIL terminology.
• Experience with ServiceNow.
• Experience in cloud technology, especially AWS.
• Knowledge of SQL and software configuration.
• Proficiency in Windows Server and Red Hat Linux.

Benefits

• Excellent work conditions and team spirit.
• Comprehensive social benefits package.
• 25 days paid vacation plus additional time off.
• Flexible working hours and home office options.
• Career pathways for professional growth.