Technical Support Engineer (Tier 2) - Remote

Overview

Evolv is looking for a Technical Support Engineer to join our steadily growing team. In this role you will interact and support customers, partners and field service engineers. Acting as a trusted advisor in Evolv’s technology. We keep people of all ages safe in schools, hospitals, stadiums and more. You will help keep people safe by supporting Evolv Express, weapon detection system, Evolv eXpedite bag scanner, and our cutting-edge data analytics portal.

In Short

• Participate in technical product training.
• Assist with customer support and system upgrades.
• Become proficient in diagnosing and resolving issues.
• Support Evolv security systems and adjacent products.
• Provide exceptional customer support and build relationships.
• Document technical issues and resolutions accurately.
• Remain calm in high-pressure situations.
• Continuously seek ways to improve skills and service delivery.
• Work cohesively with technical teams.
• Adapt strategies effectively in a fast-paced environment.

Requirements

• Deep understanding of magnetic sensors and IoT devices.
• Experience with Service Cloud or similar platforms.
• Strong analytical and problem-solving skills.
• Effective communication skills for technical concepts.
• Ability to maintain clear communication with stakeholders.
• Detail-oriented with documentation and record keeping.
• Proactive in gathering customer feedback for improvements.
• Ability to work under pressure and manage multiple tasks.
• Willingness to learn and adapt to new technologies.
• Team player with a growth mindset.

Benefits

• Competitive salary with overtime pay eligibility.
• Training and onboarding support.
• Potential for remote work flexibility.
• Supportive team culture focused on collaboration.
• Opportunities for personal and professional growth.
• Engaging work environment with a focus on safety.
• Access to the latest technologies and industry trends.
• Ongoing development through feedback and learning.
• Fun and supportive workplace culture.
• Trust-based relationships with customers and colleagues.