Remote Medical Assistant - Care Coordinator

Overview

The Evergreen Chronic Care Management (CCM) Medical Assistant (Care Coordinator) plays a vital role in supporting proactive care coordination services for patients with complex chronic conditions, particularly focusing on chronic kidney disease (CKD) and related comorbidities.

In Short

• Support proactive care coordination for patients with chronic conditions.
• Conduct patient outreach through SMS and phone calls.
• Maintain and reinforce established care plans.
• Document patient interactions accurately.
• Manage high-volume patient panels.
• Ensure compliance with HIPAA and PHI standards.
• Utilize EHR and CCM platforms effectively.
• Work remotely while adhering to Eastern time zone hours.
• Engage with patients to improve health outcomes.
• Collaborate with clinical teams for patient care.

Requirements

• Certified Medical Assistant.
• 1–3 years of healthcare experience.
• Experience in chronic disease or nephrology preferred.
• Strong communication and documentation skills.
• Ability to manage workflows reliably.
• Intermediate skills in MS Office Suite.
• Comfortable working in a remote environment.
• Home internet must support minimum speeds of 25 Mbps download and 10 Mbps upload.
• A dedicated workspace free from interruptions.
• Experience in chronic disease management is a plus.

Benefits

• Paid time off starting at 4 weeks for full-time employees.
• 12 paid holidays per year.
• Medical, dental, vision, and life insurance.
• 401(k) with company match after six months.
• Paid parental leave.
• Continuing medical education reimbursement.
• Robust training and development programs.