Technical Account Manager - Remote

Overview

Everbridge is a rapidly growing US company expanding internationally. We are seeking an experienced Technical Account Manager (TAM) to support large clients with critical life safety, security or business continuity use cases.

In Short

• Ensure consistently positive customer experiences through oversight and management.
• Establish a formal governance model with clients and conduct periodic meetings.
• Develop continuous product education and awareness programs.
• Set and track customer satisfaction KPIs and manage action plans.
• Troubleshoot customer concerns and escalate issues as needed.
• Provide Critical Event Management support and industry best practices.
• Serve as a customer advocate within Everbridge.
• Travel to customer locations as needed.
• Produce integration requirements specifications based on customer interactions.
• Provide effective feedback to internal teams on project status.

Requirements

• 8-10 years of experience in emergency management or related fields.
• 3+ years in a customer-facing support or consulting role.
• Strong project management and technical skills.
• Customer relationship management experience.
• Working knowledge of Internet hosted applications and networking.
• Proven track record in coordinating internal departments.
• Excellent written and verbal communication skills.
• Strong critical thinking and problem-solving abilities.
• Ability to lead cross-functional teams.
• Bachelor’s Degree in relevant fields is highly desired.

Benefits

• Opportunity to work in a fast-paced environment.
• Engagement with a large team to maximize customer value.
• Career development opportunities in technical and consulting skills.
• Work with innovative solutions in emergency management.
• Potential for travel across North America.