Customer Success Manager, Midmarket - Remote

Overview

EvenUp is one of the fastest-growing generative AI startups in history, on a mission to level the playing field for personal injury victims, which range from motor vehicle accidents to child abuse cases. Our products empower law firms to secure faster settlements, higher payouts, and better outcomes for those who need it most.

In Short

• Oversee a portfolio of ~60 mid-sized law firm accounts.
• Conduct check-ins, business reviews, and adoption analyses.
• Establish success metrics and align with customer business goals.
• Build relationships with key customer stakeholders.
• Own the renewal process and mitigate retention risks.
• Identify upsell and cross-sell opportunities.
• Document customer feedback for product development.
• Ensure accurate tracking of customer interactions in CRM.
• Collaborate with cross-functional teams for seamless experiences.
• Travel within the U.S. up to 25%.

Requirements

• Bachelor’s degree in a related field.
• 3+ years in Customer Success or Account Management.
• Experience in a fast-paced startup environment.
• Proven ability to manage accounts effectively.
• Strong problem-solving and critical-thinking skills.
• Exceptional communication and presentation abilities.
• Familiarity with SaaS business models.
• Experience with CSPs and CRM systems.
• Legal Tech experience is a plus.
• Highly organized and detail-oriented.

Benefits

• Choice of medical, dental, and vision insurance plans.
• Flexible paid time off.
• 10 US observed holidays and Canadian statutory holidays.
• A home office stipend.
• 401(k) for US-based employees.
• Paid parental leave.
• Sabbatical program.
• Meet-up program for in-person colleague interactions.
• Offices in San Francisco, Los Angeles, and Toronto.