Senior Customer Onboarding Specialist, Enterprise - Remote

Overview

EvenUp is one of the fastest-growing generative AI startups in history, on a mission to level the playing field for personal injury victims, which range from motor vehicle accidents to child abuse cases. Our products empower law firms to secure faster settlements, higher payouts, and better outcomes for those who need it most.

In Short

• Own and drive post-sale onboarding process for new EvenUp customers.
• Lead strategic onboarding sessions and coordinate with cross-functional teams.
• Ensure rapid adoption and sustained value from our platform.
• Maximize trial utilization and enhance customer retention.
• Develop and deliver onboarding and training sessions.
• Collaborate with various teams to address customer requirements.
• Engage with key decision-makers to establish success metrics.
• Mentor junior onboarding team members.
• Willingness to travel up to 50% for customer engagements.
• 5+ years of experience in customer onboarding or success roles.

Requirements

• Experience in customer onboarding, implementation, or success roles, preferably in SaaS or legaltech.
• Ability to manage end-to-end onboarding processes for enterprise clients.
• Excellent verbal and written communication skills.
• Strong project management and organizational skills.
• Proven track record of driving customer adoption.
• High technical aptitude with understanding of SaaS platforms.
• Ability to work collaboratively in a fast-paced environment.

Benefits

• Choice of medical, dental, and vision insurance plans.
• Flexible paid time off.
• 10 US observed holidays and Canadian statutory holidays.
• A home office stipend.
• 401(k) for US-based employees.
• Paid parental leave.
• Sabbatical program.
• Meet-up program for in-person gatherings.
• Offices in San Francisco, Los Angeles, and Toronto.