Onboarding Specialist - Remote

Overview

As an Onboarding Specialist at Eve, you will be instrumental in ensuring customer success and the effective adoption of our innovative AI-driven legal tech solutions.

In Short

• Guide customers through the implementation of Eve's solutions.
• Provide training to ensure effective use of the platform.
• Optimize customer experience to achieve maximum value from our technology.
• Work directly with clients to address their needs and concerns.
• Support the mission of revolutionizing the legal tech industry.
• Collaborate with internal teams to enhance customer satisfaction.
• Utilize AI technology to empower plaintiff attorneys.
• Contribute to a culture of excellence and visionary innovation.
• Ensure successful onboarding processes for new clients.
• Act as a liaison between customers and the product team.

Requirements

• Experience in customer success or onboarding roles.
• Strong communication and interpersonal skills.
• Ability to understand and explain technical concepts.
• Familiarity with legal tech or AI solutions is a plus.
• Problem-solving skills and a customer-centric mindset.
• Ability to work collaboratively in a team environment.
• Detail-oriented with strong organizational skills.
• Proficiency in using customer relationship management (CRM) tools.
• Willingness to learn and adapt to new technologies.
• Passion for helping clients succeed.

Benefits

• Opportunity to work in a revolutionary industry.
• Collaborative and innovative work environment.
• Professional development and training opportunities.
• Competitive salary and benefits package.
• Work with a passionate and dedicated team.
• Contribute to meaningful projects that impact the legal field.
• Flexible work arrangements.
• Access to cutting-edge technology and tools.
• Supportive company culture focused on growth.
• Engagement in a mission-driven organization.