Global Customer Service Manager / Program Management - Remote

Overview

The Global Customer Service Manager / Program Management is responsible for coordinating and executing the onboarding and launch of new global programs, ensuring readiness and stability post-launch.

In Short

• Manage onboarding activities for new global programs.
• Coordinate with technical and laboratory teams.
• Develop and maintain program documentation.
• Communicate with stakeholders throughout the process.
• Prepare performance reports and manage existing programs.
• Handle technical queries and testing issues with clients.
• Work collaboratively with Operations PMs.
• Fluency in English required; additional languages a plus.
• 3-5 years of experience in project or program management.
• Proactive, detail-oriented, and adaptable.

Requirements

• Bachelor’s degree in Business, Engineering, or related field.
• Strong interpersonal and communication skills.
• Experience with customer onboarding and technical documentation.
• Positive attitude and strong team spirit.
• Willingness to work flexible hours.

Benefits

• 13-month bonus.
• Performance bonus based on performance.
• 16-18 annual leaves plus 1 birthday leave.
• Allowances for lunch and phone.
• Healthcare package for family members.
• Mandatory insurance from probation.