Customer Service Manager for Property Management - Remote

Overview

The Customer Service Manager/Operations Manager will lead day-to-day operations in property management, ensuring guest satisfaction and operational efficiency.

In Short

• Handle escalated guest inquiries and emergencies.
• Manage claims and disputes with OTAs.
• Maintain guest satisfaction by addressing quality issues.
• Oversee vendor recruitment and management.
• Supervise maintenance teams for property readiness.
• Coordinate scheduled maintenance and cleaning.
• Document property conditions for disputes.
• Monitor technology systems and troubleshoot issues.
• Lead a remote operations team for guest communications.
• Identify opportunities to streamline workflows.

Requirements

• Proven experience in customer service management.
• Strong leadership and team management skills.
• Ability to handle escalated situations effectively.
• Experience with vendor management.
• Familiarity with property management operations.
• Excellent communication skills.
• Proficient in using technology systems.
• Ability to work remotely and manage a team.
• Strong problem-solving skills.
• Detail-oriented and organized.

Benefits

• Work remotely with flexible hours.
• Collaborate with a team of professionals.
• Opportunity for professional growth.
• Competitive compensation package.
• Access to training and development resources.