Global Customer Services Manager - Remote

Overview

The Global Customer Services Manager will oversee the daily operations of the customer service department, ensuring customer satisfaction and driving continuous improvements in service delivery.

In Short

• Manage customer service department inboxes and ensure customer satisfaction.
• Meet service level agreements (SLAs) and drive improvements in service delivery.
• Develop a customer-centric culture within the team.
• Manage a team of customer service representatives.
• Implement strategies to enhance the overall customer experience.
• Collaborate in a fast-paced and entrepreneurial environment.
• Work with ticketing software like FreshDesk.
• Utilize Microsoft Office, especially Excel and Word.
• Preferred experience in the publishing industry.
• Foster a positive and team-oriented work atmosphere.

Requirements

• Minimum of two years of experience managing a customer service team.
• Excellent organizational, problem-solving, and time management skills.
• Strong verbal and written communication skills.
• Attention to detail and ability to multitask.
• Positive attitude and customer-focused approach.
• Experience with FreshDesk or similar software.
• Proficient in Microsoft Office, particularly Excel and Word.
• Publishing industry experience is preferred.

Benefits

• Medical insurance.
• Vision insurance.
• Dental insurance.
• 401(k) plan.
• Paid parental leave.
• Hybrid work schedule.