Customer Engagement Program Manager - Remote

Overview

The Customer Engagement Program Manager will develop and manage targeted lifecycle marketing initiatives that enhance customer satisfaction, deepen engagement, and drive business outcomes.

In Short

• Develop and manage personalized, multi-channel marketing programs.
• Partner with Data operations, Product Marketing, Customer Success, and Creative teams.
• Leverage customer segmentation and lifecycle data for automated marketing.
• Oversee end-to-end campaign management across multiple channels.
• Support customer recognition and advocacy initiatives.
• Collaborate with Sales and Customer Success teams.
• Own measurement and reporting of program performance.
• Contribute to the success of the annual user conference.

Requirements

• 6+ years of experience in customer lifecycle marketing.
• Track record of optimizing automated marketing programs.
• Experience using data to inform marketing strategies.
• Expertise in A/B testing and multi-channel engagement tactics.
• Strong collaboration skills with cross-functional teams.
• Strategic and analytical mindset.
• Experience with marketing automation platforms.
• Passion for customer success and engagement.
• Fluency in English at CEF B2 level or above.

Benefits

• Diverse and inclusive workforce.
• Opportunities for professional growth.
• Work in a company committed to innovation.